Refund policy

Refunds and Returns
In the unlikely event that you receive a defective product or a product that does not match the description provided, we offer a full refund or return (depending on the situation) within 30 days of your purchase. We stand by our products and want you to be completely satisfied with your purchase.

Please note that we DO NOT offer refunds or returns for buyer's remorse but you are not satisfied with what you ordered, please contact us at lostlureco@gmail.com.

We recommend that you read the product descriptions and size charts carefully before making a purchase to ensure that you are satisfied with your selection.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lostlureco@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lostlureco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received your requests, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lostlureco@gmail.com.